Hello World, this is a test. ×

Dear Customer, If you wish to purchase more than 5 copies or in bulk, please contact our bulk purchase department at [email protected]

×

Login

Please enter your login details

×

Forgot Password?

It happens, just reset it in a minute

Sorry, incorrect details. ×
Welcome back pal! ×

Register

×

Please enter your User Name, email ID
and a password to register

No CVV Stored

Our website will not store CVV of your card.

Safe & Secure

Our website is secured by 256 bit SSL encryption issued by Verisign Inc, making your shopping at Sapnaonline as secure as possible.

International Shipping

at best shipping prices!

If you need any of your orders' to be delivered outside of India, please reach out to us via our contact us page with the product details and delivery location for us to quote you the best possible shipping price. You can also drop in a mail at [email protected]

Notify Me

We will send an email as soon as we get it in stock.

Write a Testimonial

Few good words, go a long way, thanks!

×

Personalize Gift card

We will send an email to receiver for gift card.

×

Track Order

Enter Order ID & Email Address to track your Order.

Check Your Sapna Gift Card Balance

(Card can be redeemed only at Sapna Retail Outlets)

Reminder: Free shipping if your order is above `199
Notification Alert
We offer free shipping for all orders above `199. To avail this offer, add another item of `0 or more from our wide range of quality books available at SapnaOnline.com
Checkout

Reset Pincode

Submit a Review

Sorry, incorrect details. ×
Hotel Front Office Training Manual
Review Rating

(Click on below image to change)

Hotel Front Office Training Manual

(Click on image to Zoom)

Hotel Front Office Training Manual

Sudhir Andrews

Published by Tata Mcgraw Hill Publishing Co Ltd | Language - English | Binding - Paper Back

Average Rating (63 Customers)

` 560 (12% off) ` 495

+ The price is inclusive of GST.
+ Free Shipping (for orders above `199).

Description

Key Features

  • Focused on and updated as per international practices and standards.
  • New chapter on "Multicultural Awareness"
  • Systematic explanation on front office management procedure
  • Emphasis on multi tasking skills and technological up-gradations
  • Ready- reference guide for self-learners and trainees.

About the Book: Hotel Front Office: A Training Manual: 3rd Edition

This revised edition of the ready reference manual aims to trainand empower students and professionals with essentials of frontoffice services in the hospitality industry. The content is basedon 3-year degree syllabus of hotel management schools and wouldcome handy for any front office professional.

Content

"PART 1 HISTORICAL EVOLUTION 1

1. History of Travel and Tourism

2. History of Lodging

3. History of International Chain Associations

PART 2 ASPECTS OF TOURISM

4. Purpose of Travel

5. Role of Tour Operators and Travel Agents

6. Scope of Tourism

7. Role of Airlines

8. Multicultural Awareness

PART 3 UNDERSTANDING A HOTEL

9. Types of Lodgings

10. Hotel Organisation

11. Differentiation of Guests

PART 4 THE FRONT-OFFICE

12. Front Office Organisation

13. Reservations

14. Reception

15. Uniformed Services

16. Front Office Cashier

17. Night Auditor

PART 5 GUEST SERVICES

18. Understanding Guest Service

19. Concierge Services

20. Guest Relations Executive

21. Telecommunications

Appendices"

About the Author: Sudhir Andrews

Sudhir Andrews A well-name in the Hospitality industry in India.An IIM Ahmedabad graduate,he was one of the first MBA graduates tojoin the hotel industry.He has worked with various hotel chain likethe Oberois,the Welcomegroup etc.He was also the principal of theInstitute of Hotel Management and Catering Technology,Pusa.He hasserved on the board of many national institutes of HotelManagement.

Details

Book: Hotel Front Office Training Manual
Author:
ISBN-13: 9781259004971
Product Code EBK0005665
Binding: Paper Back
Publishing Date: 2016
Publisher: Tata Mcgraw Hill Publishing Co Ltd
Language: English

Customer Reviews

Loading reviews. Please wait...
Check Delivery Status
Dispatched in 2-4 working days.
Check Delivery Status
Available options for this porduct
Availability In Stock
Hurry up!!! Start Shopping. Before stock lasts.
Guaranteed service
Assured best in class service and support.
International Shipping available
If you need any of your orders' to be delivered outside of India, please reach out to us via our contact us page with the product details and delivery location for us to quote you the best possible shipping price. You can also drop in a mail at [email protected]