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Customer Service: Utility Style
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Customer Service: Utility Style

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Customer Service: Utility Style

Penni Mclean-Conner

Published by PennWell Corp. | Language - English | Binding - Hard Bound

Average Rating

` 5058 (20% off) ` 4055

+ The price is inclusive of GST.
+ Free Shipping (for orders above `199).

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Description

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices.
Readers of this book will learn how to:
- Build an aligned motivated team
- Offer new services and products to meet your customers' needs
- Reduce unbilled losses in your meter to cash cycle
- Create effective channel management
- Define, measure and map your key customer service processes
- Utilize workforce management tools

Details

Book: Customer Service: Utility Style
Author:
ISBN-13: 9781593700539
Product Code 9781593700539
Binding: Hard Bound
Publishing Date: 2005-10-25
Publisher: PennWell Corp.
Language: English

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